Performance is nothing without trust
Find out how Coinhouse secures your crypto investments.
Compliance
How we comply with regulations
Digital asset service provider (DASP) recognized by the AMF
Coinhouse was the first company registered as a PSAN with the AMF in March 2020 under number E2020-001.
Since December 2021, Coinhouse has also been registered as a Virtual Asset Service Provider (VASP) with the CSSF under number @00000005.
Mandatory to offer crypto-asset services, these registrations require the implementation of an effective anti-money laundering system and the presence of competent and reputable leaders.
GDPR
At Coinhouse, regardless of the service provided, we retain your personal data for no longer than is necessary for the purposes for which it is processed.
The way Coinhouse collects and processes your personal data is described in the privacy policy available here.
Infrastructure
How we ensure compliance with security standards
ISSAP Audit
The ISSAP (Information System Security Audit Provider) audit is a security audit certified by ANSSI. It assesses the compliance of information systems with security standards, carried out by accredited providers to ensure data protection.
Platform
How we protect your accounts
Two-factor authentication / SCA
SCA (Strong Customer Authentication) is an EU regulation aimed at enhancing online payment security by requiring two-factor authentication for transactions, thereby improving consumer protection.
Personal data
How is your personal data processed?
Collection and management of personal data
We only collect and use the personal data necessary for our business activities.
This data is used, among other things, to comply with our legal and regulatory obligations.
Organization
How we raise awareness within our teams about security
Security training
Coinhouse teams regularly receive training on cybersecurity. These sessions aim to raise awareness on best practices, identify pitfalls to avoid, and provide recommendations to ensure information security.
Customer support
Available from 9:30 AM to 6:00 PM, Monday to Friday, our customer support is here to answer your questions and assist you in your processes.
Bank account in France
Since 2020, Coinhouse has held an account with the French bank Société Générale.
Insurance
Coinhouse benefits from Professional Civil Liability insurance for its Digital Asset Service Provider (PSAN) activities with MMA IARD Assurances Mutuelles under contract N° 147 019 715. This insurance covers the requirements set out in Article 721-5 of the RGAMF.