Coinhouse is not an exchange, i.e. we are not a marketplace where buyers and sellers exchange cryptos via a platform and order book managed by a third party.We are an intermediary, a broker, regulated in France and Luxembourg which buys and sells you cryptos and holds them for you, under its own responsibility.
A bit like a bank does with your financial securities in the traditional financial world, but with cryptos, which has been our expertise for 8 years.

However, it is the responsibility of our customers to ensure access to their Coinhouse Account which is accessed via an email address, and therefore the associated email box, and a password.
Its accesses allow you to withdraw your funds, invest, deposit your crypto funds.
We strongly advise our customers to reinforce account security with a downloadable mobile application that enables double authentication, such as explained here. Most of your funds are kept in a digital safe developed by the world leader in crypto-asset security.

The vast majority (over 70%) of your crypto-asset funds are secured by Coinhouse in a “cold storage” system, i.e. not connected to the Internet, and to which we have full control through a multi-signature system.
This system, dedicated to large corporations and financial institutions, is supplied by Ledger, the world leader in crypto security.
Within this cold storage system, crypto-assets are held in omnibus wallets in which only Coinhouse customers’ funds (and therefore no Coinhouse funds) are held.
Crypto-assets stored in this way cannot be used, they’re just safely stored and cannot be accessed by a software attack or an unauthorized person.